اقتصاد و توسعه کشاورزی

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بررسی مؤلفه‌های اخلاقی مؤثر بر ارزش دوره عمر مشتری محصولات لبنی در شهر تهران

نوع مقاله : مقالات پژوهشی به زبان انگلیسی

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گروه اقتصاد کشاورزی، دانشکدگان کشاورزی و منابع طبیعی، دانشگاه تهران، کرج، ایران

10.22067/jead.2024.89411.1290

چکیده

امروزه نگهداری و تقویت وفاداری مشتری در راستای محصولات یا خدمات یک شرکت، عموماً نکته اصلی و مرکزی فعالیت‌های بازاریابی شده است. ازجمله مواردی که می‌تواند بر بهبود وفاداری مشتریان به برند/ محصول تأثیرگذار باشد، بازاریابی اخلاقی است. بازاریابی اخلاقی حوزه‌ای از اخلاق کاربردی است که با اصول اخلاقی پنهان در رفتار، تبلیغ و تنظیم در بازاریابی ارتباط دارد. مصرف‌گرایی اخلاقی نیز در دو دهه اخیر به دلیل مسائل اجتماعی و زیست‌محیطی اهمیت پیدا کرده است. در این راستا در این مطالعه به هدف بررسی مؤلفه‌های اخلاقی بر ارزش دوره عمر مشتری برای مصرف‌کنندگان محصولات لبنی در تهران در سال 1402 انجام شده است. برای دستیابی به هدف، 710 پرسشنامه در شهر تهران تکمیل گردید و با استخراج اطلاعات مورد نیاز برای محاسبه دوره عمر مشتری از روش GWRFM استفاده گردید و نتایج نشان‌دهنده درصد فراوانی بالای خوشه‌های با ارزش دوره عمر پایین بودند. در مرحله دوم با استفاده از لاجیت چندگانه به بررسی تأثیر مؤلفه‌های اخلاقی بر CLV پراخته شد که نتیجه حاکی از اهمیت پایبندی به قوانین حوزه فعالیت و پذیرش مسئولیت اجتماعی بر ارزش دوره عمر مشتری بصورت مثبت و معنی‌دار بود. از این رو پیشنهاد می‌شود فعالان صنعت لبنیات با مطمئن کردن مشتریان از پایبندی به قوانین حوزه فعالیت این صنعت و همچنین پذیرش مسئولیت اجتماعی می‌توانند آنها را به خوشه‌های بالاتر منتقل کرده و جزو مشتریان وفادار خود قرار دهند. اگر در زمینه احترام به هنجارهای اخلاقی نیز اقدامات مثبتی انجام گردد بخش قابل توجهی از مصرف‌کنندگان محصولات پنیر، ماست و دوغ را تحت تأثیر قرار می‌دهد و سبب حرکت آن‌ها به سوی قرارگیری در زمره مشتریان باارزش این صنعت می‌شود.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Investigating the Effective Components on Customer Lifetime Value of Dairy Products in Tehran

نویسندگان [English]

  • F. Vajdi Hokm Abad
  • H. Rafiee
  • A.H. Chizari
  • S. Yazdani
  • S.S. Hosseini

Department of Agricultural Economics, Faculty of Agriculture and Natural Resources, University of Tehran, Karaj, Iran

چکیده [English]

In contemporary marketing, maintaining and enhancing customer loyalty toward a company's products or services has become a primary focus. Among the factors influencing customer loyalty is ethical marketing, a field of applied ethics related to the principles governing behavior, advertising, and regulation in marketing. Over the past two decades, ethical consumerism has grown in importance due to increasing social and environmental concerns. This study examines the impact of ethical components on Customer Lifetime Value (CLV) for dairy product consumers in Tehran in 2023. A total of 710 questionnaires were completed, and the GWRFM method was employed to extract the necessary information for calculating CLV. The results revealed a high frequency of clusters with low lifetime value. In the subsequent phase, multinomial logit regression was utilized to analyze the effect of ethical components on CLV, highlighting the significant positive impact of adherence to industry regulations and acceptance of social responsibility. Therefore, it is recommended that stakeholders in the dairy industry assure customers of their compliance with regulations and social responsibility to elevate them to higher-value clusters and foster loyalty. By respecting ethical norms, a substantial portion of consumers of cheese, yogurt, and ayran products may transition toward becoming valuable customers in this sector.

کلیدواژه‌ها [English]

  • Customer lifetime value
  • Ethical marketing
  • Ethical consumerism
  • GWRFM

©2024 The author(s). This is an open access article distributed under Creative Commons Attribution 4.0 International License (CC BY 4.0).

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اقتصاد و توسعه کشاورزی
دوره 38، شماره 4
دی 1403
صفحه 371-391
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  • تاریخ دریافت: 27 مرداد 1403
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  • تاریخ اولین انتشار: 08 آبان 1403
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